Customer Astonishment: 10 Secrets to World-Class Customer Care


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To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is 'to strike with awe and wonder'. Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. This book explores colourful customer situations illustrating the 'Power of WOW', which is needed to positively astonish those who depend on you.

In turn, you will achieve your goals and prosper.

The book represents the essence of what the author has learned and taught in customer relations, and it will help you to set your own mark for world-class customer care. Darby is the president of Cornerstone Professional Development of Mesa, Arizona, which he founded in He is known as the originator and worldwide proponent of Customer Astonishment.

His work has influenced thousands of organizations and millions of individuals around the globe.

CUSTOMER ASTONISHMENT: 10 Secrets to World-Class Customer Care by Darb – Robert D Reed Publishers

He is the author of seven books. Visit Seller's Storefront. Greener Books endeavours to provide each and every customer with an excellent shopping experience, backed by our satisfaction guarantee.

How to give great customer service: The L.A.S.T. method

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The book represents the essence of what the author has learned and taught in customer relations, and it will help you to set your own mark for world-class customer care. Help Centre. Track My Order. My Wishlist Sign In Join. Be the first to write a review.


  1. Customer Astonishment: 10 Secrets to World-Class Customer Care by Darby Checketts;
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Customer Astonishment

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    Customer Astonishment: 10 Secrets to World-Class Customer Care Customer Astonishment: 10 Secrets to World-Class Customer Care
    Customer Astonishment: 10 Secrets to World-Class Customer Care Customer Astonishment: 10 Secrets to World-Class Customer Care
    Customer Astonishment: 10 Secrets to World-Class Customer Care Customer Astonishment: 10 Secrets to World-Class Customer Care
    Customer Astonishment: 10 Secrets to World-Class Customer Care Customer Astonishment: 10 Secrets to World-Class Customer Care
    Customer Astonishment: 10 Secrets to World-Class Customer Care Customer Astonishment: 10 Secrets to World-Class Customer Care
    Customer Astonishment: 10 Secrets to World-Class Customer Care Customer Astonishment: 10 Secrets to World-Class Customer Care

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